Return Policy

Effective Date: 10-11-2023

1. Introduction

1.1 At THE INDIAN SHELF we strive to ensure your satisfaction with our products. This return policy
outlines our guidelines for returns and exchanges.

2. Eligibility for Returns

2.1 You may be eligible for a return or exchange if:
• You received a damaged or defective product.
• The wrong item was delivered.
• The product is past its expiration date.
• You are dissatisfied with the product for any valid reason.

3. Return Procedure

3.1 To initiate a return or exchange, please follow these steps:
• Contact our customer support within 7 days of receiving your order.
• Provide your order number, details of the item to be returned, and the reason for
the return.
• Our customer support team will guide you through the return process, including
arranging for a return label (if applicable).

4.Return Guidelines

4.1 The following conditions apply to returns:
• The product must be in its original, unopened, and unused condition.
• It should include all original packaging, labels, and any included accessories.
• You are responsible for the cost of shipping the return, unless the return is due to our error.

5. Refunds and Exchanges

5.1 Upon receiving the returned item and verifying its condition, we will process your refund or exchange.
5.2 Refunds will be issued to the original payment method.
5.3 Exchanges will be sent to you promptly, and any price differences will be handled accordingly.

6. Non-Returnable Items

6.1 The following items are non-returnable:
• Perishable or food products (unless they are damaged or expired).
• Items purchased during special promotions or clearance sales.

7. Cancellation of Orders

7.1 You can cancel your order within 1 hours of placing it.
7.2 Contact our customer support to request order cancellation.

8. Contact Us

8.1 For any questions or concerns related to returns or our return policy, please contact our
customer support at 07493855515

9. Changes to this Return Policy

9.1 We may update this return policy. Any changes will be posted on this page with a new effective date.

By placing an order with THE INDIAN SHELF you agree to abide by the terms of this return policy.